germandonerkebab.com

The issue that I have experienced was given completely the wrong order. Mixed donor meat instead of

The issue that I have experienced was: On 19/12/25 I made an order on Uber Eats from the Bexleyheath branch, there was an offer where you could get 2 boss boxes for 20% off.Please see below of what I ordered and what I got.Box 1 - was supposed to be the veggie kebab with no tomatoes, garlic or spicy sauce. Extra onions, lettuce and cabbage however, I received MIXED MEAT KEBAB.Box 2 - was supposed to be Mixed Meat Kebab with extra lettuce and red cabbage. I received a VEGGIE KEBAB.The food that I ordered is a serious violation of a dietary requirement, which is a serious health/safety concern. I ordered a veggie meal for dietary/vegetarian reasons and received meat instead which makes the food entirely unusable and unacceptable.My husbands mixed donor kebab which was the veggie meat had the spicy and garlic sauce with it and tomatoes so we were unable to swap.Uber Eats has given me a refund of 53p through an automatic bot chat. I have been unable to get through a live representative who can help with this issue and I have been trying since yesterday.I am simply requesting a full refund. If I do not get this refund, I will have to escalate this matter, as it is a serious violation of a dietary requirement.I contacted the Bexleyheath branch yesterday at 19:33 pm shortly after the food arrived and I was told by the manager that they wouldn't have made that mistake however I have proof of the issue (photos attached). I was also told to email the branch, the email bounced back as the email was not recognised. I called the branch back and I was told that it is the correct email.It occurred on: 19/12/2025This meant that I am pregnant and I waited for about an hour until the food arrived and I am disgusted by the response received by GDK branch at Bexleyheath as well as Uber Eats. When I spoke to the branch manager, being told that they couldn't have made that mistake and that they often hear about the veggie meat being mistaken for real meat however I know for a fact that the veggie meal was the mixed donor meat and the mixed donor meat was in fact the veggie meal. We couldn't swap as we asked for different things within our orders.I am requesting a full refund.

Date of experience: Dec 19, 2025