germandonerkebab.com

3.1
3.1 Based on 260 reviews

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards...

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Lisa Marie
Rubbish customer service

starTerrible service – never againI placed an order through Uber Eats (order #8BE73) and when the driver arrived, it was the wrong food. He only realised when we pointed it out at the door and said the restaurant must have given him the wrong order. He then took it back to the store, saying he would return with the correct meal, but he never came back.When I phoned the restaurant directly, they were rude, unhelpful, and refused to send out the correct food even though they admitted the mistake. Instead, they told me to take it up with Uber.This left me completely out of pocket (£22.41) and with no food. The attitude on the phone was awful – dismissive and unprofessional.After this experience I will never order from German Doner Kebab again. If you value your money and expect even the most basic level of customer service, avoid this branch.

1
Date of experience: Oct 03, 2025

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