Shocking service & disappointing quality at GDK LiverpoolI don't have a GDK branch anywhere near me, but was in Liverpool and had the chance of a visit there.A few weeks back I contacted the GDK via social media to check on the meat ingredients as I'm allergic to garlic, which isn't a listed allergen but is listed on the whole ingredient list of food products. They were totally friendly and confirmed it was suitable for me. I was really looking forward to finally trying a GDK - I am German, and that's one thing I miss since moving to the UK. I didn't expect too much, as I've learned that German food in other countries always tastes different. Doesn't mean that it's always bad though.Sadly, the experience was a total disappointment. (Please bear with me, as this might be a slightly longer explanation.)Displayed on the screen - in case of allergies, talk to the staff. So we did and explained my garlic allergy. The lady who was behind the counter referred straight to the allergen and nutrition sheet, which is right and I am used to. However, as it's not a listed allergen, the sheet isn't helpful to me. We explained this, and I asked to check the ingredients of the sauces. She didn't, but said "it should be ok". I explained I didn't want to risk anything and asked again if she could check the ingredients. She reluctantly grabbed a tub of yoghurt sauce and read out loud the ingredients, which were ok. She didn't take our order, just referred us back to the screen.To be honest, we should have just left at this point, as it already took ages to get to this and she seemed very annoyed to have some work.Anyway it was early evening and i wanted to give it a try. We ordered 2 OG Döner Kebabs, mine with just with yoghurt sauce, the other one with all sauces plus extra sauce. We also had drinks.We looked for a table - it wasn't busy at all, plenty of empty places, but not one table was clean... Sauce drippings and crumbs were on every free table, so we asked one to be cleaned. With a big sigh and a "really?" the lady eventually cleaned a table.The food was ready. Both Döner kebabs had a significant different amount of meat & salad in them. Comparing them, mine was about a third of the meat & salad portion of what the other one was. The meat and salad did not look fresh either. My drink was missing, and the extra sauce was missing. Taking the receipt to the counter and asking for the missing items, we received them with what seemed like annoyance.Before I even started eating, I regretted coming to GDK all in all. The Döner Kebab itself ... ok-ish ... It tasted like the ingredients had been lying in their prep trays since the morning and by the evening had become dryish. I actually can imagine if the ingredients were fresher, and the serving quality & quantity is consistent, the Döner Kebab is quite nice.Would I try GDK again? Maybe a different branch. Definitely not the Liverpool branch again and I won't recommend it to anyone asking. Thanks again to the really friendly GDK social media team, who helped me in answering my question a few weeks back!
Claim your business profile now and gain access to all features and respond to customer reviews.
German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards
