I wouldn't even rate this experience with one star if I could! My family member had a flight from a major city that was delayed by an hour, which seemed manageable at first. They had a connecting flight that required self-transfer, and I attempted to check them in online, but I kept receiving a message stating that online check-in was closed and to go to the counter. They arrived two hours prior to their next flight, waited in line for 50 minutes, and when they reached the counter, one staff member tried to print their boarding passes, but only one was successful. Then, her manager intervened and refused to assist! She insisted the flight had already departed at 18:25, even though it was only 16:45 at that moment. My family member was left stranded, with hotels and taxis already booked in Saudi Arabia, and now they are returning to the UK without making the trip. I later checked the flight's departure time and was shocked to find it was actually at 18:57, meaning the staff member had lied simply to avoid helping! It's frustrating to see hard-earned money wasted due to such poor service. I would have preferred to pay extra for a different airline! I strongly advise against using this service and will be disputing the charges with my bank.
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