I encountered the worst customer service imaginable. From the outset, the responses were evasive and untruthful. I returned their product weeks ago and have proof of delivery, yet they continue to claim they haven't received it. After mistakenly ordering a leather sheath instead of a knife, I reached out for clarification. Despite my request to switch the order to a knife, they refused. I then asked for a cancellation, which was also denied. When I emailed to cancel under the distance selling act, they claimed it couldn't be done as the order was being processed. However, I received a dispatch notification just two days later, indicating they could have easily canceled it. I attempted to initiate a return and received no response, leading me to dispute it with the payment service. Shortly after, they provided return instructions. I ensured the item was unopened and in perfect condition for the return. The initial issue arose when the delivery service had trouble accessing their address. After two weeks, the parcel was delivered, and I kept the payment service updated throughout. Yet, two weeks after confirmation of delivery, they claimed they still hadn't received the parcel back! Their actions clearly violate consumer rights, and their dishonesty is astonishing. I’ve provided all necessary details, including the order number, and they continue to be evasive. They have the product back—it's time for them to stop the nonsense and inform the payment service.
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