Booked a room at the Marriott SLC University Hotel for a September wedding on February 25, 2025, through the Marriott website. Only to immediately cancel the reservation after realizing it was a fraudulent site. Researched that “Website cloning is a method where cyber criminals create nearly identical websites to mirror original ones out of malicious motives.” Found many names for the website. Hotelvalues.com, GuestReservations.com, and GetARoom. They all point to PRICELINE, which claims them as “travel partners.” PRICELINE booked the reservation with the hotel, and PRICELINE holds the money.Talked with corporate Marriot rep who emailed me confirmation of the SCAM reservation, including the reservation number and details, PLUS, the following disclaimer: Rate Rules:Cancelling Your Reservation You may cancel your reservation for no charge before 11:59 PM local hotel time on 2025-02-26. After this time, please note that your prepayment for this special rate is non-refundable.(SEE EXHIBIT D)The cancellation was within 10 minutes of making the reservation on 2025-02-25.Discussed the scam with Marriott SLC Front Desk and was coached to call PRICELINE, to request reservation cancellation. Then, the Priceline rep is to call the Marriott to get validation that Marriott waived the cancellation fee. Got as high as a supervisor, who refused to comply with the hotel’s request and instructed me to contact GetARoom (this was the first time I heard of this company). Supervisor stated that I was “not supposed to call PRICELINE, because I booked through a third-party site.” When I countered that the site was a scam, he replied “there is a reservation, so it is not a scam.” Finally, in the dispute with my credit card company, which PRICELINE provided states: “The reservation was made online through our website by the cardholder and all information wasentered by the cardholder including check in/check out dates, hotel name, location, city, state,country, room types, number of persons booked, charges.” Are they claiming ownership to the malicious websites? BTW my credit card company did not dispute the charges. I will be refiling a credit card claim with updated information. Plus, posting to multiple sites, and contacting EVERY player with the details.
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