Like everyone else, I got duped, thinking that I was booking a room direct with the hotel. They advertised £103 for the hotel, with free cancellation. As soon as I entered my card details, I received an email informing me that they had charged me £169.58 and that nor refunds were allowable. I immediately cancelled and requested a full refund. Multiple emails from the company, about no refunds. They also told me that they had contacted the hotel direct who refused to refund my booking. Total bullshit. I went back to their site and took screen shots of the "free cancellation" and emailed them. I also raised a merchant dispute with my bank. I had to persevere, but in the end they told me that they would provide me a full refund, in the interest of good customer relations! I then received another email telling me that in the event of a bank dispute, their offer would be null & void! I finally received a full refund today. My advice is do the same and don't give up. They should be closed down.
Claim your business profile now and gain access to all features and respond to customer reviews.
