Tried to book hotel indigo in York but the booking didn’t seem to go through . I assumed it hadn’t , I booked elsewhere . It was only when my credit card bill came that I realised I had paid. After contacting the hotel who redirected me to IHG who redirected me to Priceline who redirected me to Get a Room. It turned out the confirmation had gone to my spam . They were not understanding and would t give me a refund . I think if hotel indigo wants to keep their reputation they should not use disreputable companies for their bookings . I received no messages which would be normal from a reputable hotel such as ‘upgrade for x amount’ or sign in early with you digital key’ that may have made me aware that I had made the booking.
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