On the phone with this company as I type. Booked last night, April 5th, for a December 2025 room. Saw the "fees" were almost the cost of the room! On the phone for over an hour going in circles with this company...Getaroom.com..they are saying their "partner" is the one holding my funds since I paid in full at the time of reservation. They can't refund me without getting approval from their "partner". They said I need to wait 24-48 hours, up to 7 business days for a confirmation from their "partner" before they are allowed to refund me. I called the hotel directly and they are not "the partner." They do not have even a deposit let alone a full payment from me. Getaroom wont let me call their "partner" directly or provide the name of who my funds have actually gone to. When booking on line, I went through the hotels website. I'm used to booking rooms and know how the internet will re direct you to travel.com or expedia.com so I'm very cautious when reserving. Somehow I was still re directed to this company and did not, at any time, see it wasn't the hotel directly. My suspicions were only raised when I booked and then saw the fees. After escalating the complaint from the first agent I spoke with to the Supervisor, I was still given the run around by the Supervisor. I called my bank while on the phone call with Getaroom and filed a dispute on the charges. I told Getaroom in no world would I let this phone call be completed without full resolution. I'm reading all the complaints on line while I'm on a forever hold. I see this company says "We need to wait for refund approval from our partner," just to find the customer only gets partial refund! I'm not accepting their "we will give you a 20% discount." That doesn't even cover all the fees! On the phone now for 1 hour and 58 minutes. Resolved. Needed Getaroom to contact their partner, who contacted the hotel by email. I called the hotel on the other phone and they responded to the email that the room is canceled and no fees for cancelation. Getaroom called their partner, advised the hotel responded to their email and got approval from the partner a full refund would be issued. Please people, go this route if you get scammed into Getaroom! Save yourself the argument with the agents and just start with "contact your partner and I will wait until they email the hotel." And go from there! Ended up booking two nights, directly with the hotel, for the price of one night +fees with Getaroom.
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