I booked a room through a search engine, assured I had three weeks to cancel for a full refund. However, I discovered the next day that the price was significantly higher than other options, including excessive fees. I canceled promptly, and my confirmation email indicated I needed to call the hotel for cancellations. They confirmed the cancellation, but two weeks later, my card was declined, and I found out they hadn't processed my refund. After calling again, I was told to contact the third-party service, which turned out to be a well-known travel site. After an hour on hold, I was transferred to another partner. This was incredibly frustrating, and I finally reached an unhelpful representative who instructed me to email for a refund, but the email address was undeliverable! I'm extremely upset, and when I called back, they hung up on me. This is unacceptable, and I advise others to avoid this service and the related booking platforms.
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