We were looking at houses and didn't think we could afford the house we wanted, explaining all our affordability they said get the valuations done as they have flexibility, several people said this and they were very helpful, the valuations was done and the valuation was a joke ! We had other valuations done and also on part exchange but 20k difference, even though the estate agents told me what they valued it at, then to top it all off the last person I spoke to asked what i wanted and said she would see what she could do and try her best, we had already agreed on turf and flooring, she was very obstructive and not helpful compared to everyone else, no phone call in nearly a week, tried to ring them all day every day and no reply, drove down there and office was shut, finally got hold of her and I was told can knock 10k off the price, I thought great but then she said but you will have to pay for all the flooring and turf which she worked out cost 12k, which was different than the original cost advised, she said at one point didn't think they would agree to what I wanted then Said she tried to ring me lots of times, I could tell this wasn't true, I then said could we still choose tiles, kitchen as waw advised we could to be told by her no the part timer got it wrong and the others were being unprofessional, also told we had a day to decide or part exchange would be taken away totally shocking experience !! I believe if I had been dealt with by someone else my experience would have been different and we would be looking forward to buying our new home
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