I ordered gifts for my nieces on 06/12/2025, expecting them to arrive in time for Christmas, but now it's 25/12/2025 and nothing has arrived. I've sent 10 emails/messages to the company and was repeatedly assured that the items would be delivered for Christmas, with one representative even personally guaranteeing it. I suspect the responses were automated. Now, they claim I can't get a refund because the items are 'in transit,' which feels absurd. It's Christmas Day, I received nothing, had to buy alternative gifts, and I'm not entitled to a refund. If the items never arrive, what happens then? No refund? It's unacceptable how customers who acted in good faith are treated. I deeply regret trusting this company and will never use them again or recommend them. I plan to file a complaint with trading standards and my credit card provider. Avoid this company! *Update* I received an email on 26.12.2025 (after posting my negative review) stating a refund was issued, but then another email indicated the order was cancelled. Their response to my review is misleading—no refund was given before my negative review. They informed me on 24.12.2025 that I would have to wait for delivery to request a refund. I checked my credit card app and see a pending refund dated today (26.12.2025), yet they accuse me of posting an untrue review. Read the reviews—no refund or cancellation was attempted until I left my review. Again, avoid this company!
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