In February, my shipping company (Upackweship/EuroUSA) had Get Cracking pack up my shipment of family heirlooms in Northern Ireland for shipping to the USA. The two packers seemed professional and were polite and tidy; and I pretty much left them to it. When the shipment arrived in the US in June (much later than anticipated, but that's another story), the Get Cracking staff on this side of the pond alerted me to some breakages. Parts of the frame of an oil painting were broken off, as was a decorative trim to an antique mirror and the back of an antique chair. The reason? They hadn't appropriately protected the pieces in packing materials. Moreover, two crystal dishes that have been in my family for decades were completely smashed. Why? They had been wrapped in a single piece of paper, while my sturdy brass candlesticks were wrapped in copious amounts of bubble wrap. The company was not at all helpful when I wrote to them to complain, passing the buck for their error and, because the insurance company EuroUSA offered me didn't go through them, said there was nothing they could do to compensate.If you go through these two companies, I would recommend taking out insurance with Get Cracking (so they take more responsibility for their part in the packing) and literally watching as the packers pack up each of your valuables. Do not leave them to it as I did. Also, make sure the packers this side unpack everything for you. This was such a long, drawn out ending to what should have been an easy process and I am deeply disappointed in the experience.
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