Review Time
I can't provide a positive review. While my items did arrive safely and the responses from the team were prompt, the initial interaction with the sales representative was professional, and I appreciated a small gesture due to a miscommunication. However, the delivery took a month instead of the promised week, and a month and a half if I count from the bank transfer! This raises concerns about their operational planning. Additionally, their overall communication needs significant improvement. The accounting team made me feel as if my delivery was held hostage until I paid a small outstanding amount. They waited until the very last minute to inform me of the delivery time and date, making it difficult to plan my life, especially after waiting a month and transitioning to a more settled life without my belongings. The lack of named email addresses adds to the confusion; when a member of the operations team is on leave, it feels like everything halts. Relocation delivery is a sensitive matter; you entrust all your belongings to a transporter. You need expedience and clarity during this stressful time to feel settled as quickly as possible. Unfortunately, my experience was not satisfactory. In closing, I want to acknowledge that my experience might be an exception, and I genuinely hope for better outcomes for them and their clients in the future.
I can't give a positive review. Although my items arrived safely and I received prompt responses, the initial contact was professional, and the ground staff were skilled, the delivery took a month instead of the promised week. This delay really raises questions about their planning. Communication also needs improvement; the accounting team made me feel like my delivery was held hostage until I paid a small outstanding amount. They waited until the last minute to inform me of the delivery time, making it hard to plan my life after waiting a month without my belongings. Relocation is stressful, and I didn't have a good experience with the company. However, I hope my situation was an exception and that future customers have a better experience.
I couldn't be more satisfied with the company. They helped us move our flat in the city center. The team was fantastic—quick, careful, and truly positive. They made a stressful day so much easier. I will definitely use their services again.
My experience with the company was outstanding from beginning to end. Upon entering the office, I was greeted by a warm and welcoming atmosphere, which set a positive tone for the entire move. Although there was an unavoidable delay due to external issues, the team was completely transparent about it. On the delivery day, three vans arrived, and all my items were delivered safely and efficiently. The moving crew was exceptionally professional and considerate, taking care with every item and placing everything exactly where I wanted. Such a smooth, hassle-free move is rare, and I couldn’t recommend their services more highly.
The company was used as a freight forwarder for an international move. Before delivery, they unexpectedly increased charges for additional help with unloading, demanding payment upfront for two extra helpers. The delivery timing changed frequently, and the removal van arrived in a dirty state. I cannot recommend this service.
I recently moved from one country to another and had a wonderful experience with the company. From packing to delivery, everything was handled smoothly, with no damage and efficient customs clearance. The team is very experienced, and the rates were reasonable. I highly recommend their services.
I had a wonderful experience with the team during my move from one country to another. They made the entire process easy, ensuring my belongings arrived safely and on time. They were supportive throughout, and the customs work was managed excellently. I truly recommend their services!
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