I ordered insoles for my daughter, but the podiatrist determined they were unnecessary. I faced a frustrating situation, as it took more than 26 emails to attempt to secure a refund, despite their advertised 90-day money-back guarantee. After returning the items to the address provided, which cost me £10, the package was sent back due to an incorrect address. They agreed to refund the product cost and the shipping expenses I incurred because of their error. However, once it reached their accounts team, they refused to compensate me for the shipping. Their level of professionalism is lacking, and they do not prioritize customer care. I recommend looking for other, more trustworthy companies that treat their customers better.
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