I recently reacted to two of Fussy’s deodorants and reached out to the team about it. There was some confusion at first, as my sister also had a similar reaction. Eventually, Fussy responded and asked for the product barcode, which I kindly provided.What makes this situation especially concerning is that both products were from Fussy’s sensitive range — a line designed for delicate skin. As someone who suffers from eczema, I chose this range specifically because I trusted that it would be safe. Unfortunately, I reacted quite badly and am still healing from the flare-ups.While I understand that not every product suits every individual, what concerns me most is the lack of genuine follow-up from Fussy. After reporting a reaction from a product intended for sensitive skin, I expected at least a check-in on my wellbeing and an investigation into what might have caused the reaction.Fussy presents itself as a clean and safe brand, committed to sustainability and skin health. With that in mind, I found it disappointing that no one from the team — not even the founder — followed up to ensure I was okay or to learn more about my experience. It would have shown integrity, accountability, and care for customers who trust their products.Interestingly, I regularly receive marketing emails and survey requests from Fussy, yet there was complete silence after raising a legitimate concern about a product reaction. That contrast says a lot about where the company’s priorities seem to lie.To be fair, the initial customer service response was polite and professional. However, when it comes to customer care — especially concerning potential skin sensitivities — a simple follow-up would have gone a long way in showing that Fussy truly stands by its promise of being a safe and responsible brand.
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