I’ve been using Fussy almost since its launch and have always rated the product highly — even if the scent range leans a bit heavily towards the floral and sweet. Unfortunately, over recent months I’ve noticed a real decline in responsiveness, delivery times, and general customer service.My latest experience sums it up. As a subscriber, I was waiting for my usual order, which is normally reliable via Royal Mail. This time, however, it was sent with Evri. In our area, Evri is notoriously unreliable — roughly 20% of our parcels go missing — and sure enough, the tracking updated to: “Your delivery is delayed while we locate your package” (translation: it’s gone).I contacted customer service and was told to “keep an eye on the tracking and wait a few days.” I did — knowing full well I’d need to chase it again. Four days later, they agreed to reorder, this time using The Delivery Group — but with no tracking. Now, several days on, it’s still “being processed.”This combination of delays, slow replies, and lack of transparency has really changed my view of what used to be a dependable brand. Subscription models rely on consistency — if a delivery runs a week late, customers are left with no product at all. That’s simply not acceptable.I genuinely like the product and the company’s sustainability ethos, but the delivery experience and service response need urgent attention. I’m already exploring alternatives that can guarantee 24–48 hour delivery — reliability has to come before fragrance.
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Join us in our mission to banish single-use plastic from the bathroom.
Fussy is the sustainable deodorant backed by science. With plastic-free refills and clean effective ingredients.
Inspired by a pebble you might find on the beach, our award-winning design features a durable outer case made with recycled plastic. And home compostable refills made from waste sugarcane which once done with will just decompose in your garden or the bin.
Backed by science, not buzzwords, our formula contains an odour neutralising probiotic that literally eats sweat for breakfast. And with eleven refined scents that you'll want to sniff on repeat, saving the World has truly never smelt this good.
We truly believe that by being Fussy and elevating the everyday products we have all come to know and love, we can create a planet for everybody.See more
