I bought a 3 gift cards from you for Zalando and paid for this on my credit card. However, I was charged £12.21, £3.60 and £1.08 in card transaction fees which meant that any savings I got from you was more than taken away because of these charges. If I’d just have purchased directly from Zalando, I would have paid less so it was a waste of time buying gift cards from you. You also didn’t inform customers that this charge would occur which is disingenuous! I use Hapi all the time to buy my gift cards using my credit card and never have this problem. No doubt someone will reply with something disingenuous to say that you’ve sorted the problem but don’t believe it when they say it!
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