I am very disappointed and would advise against trusting this firm. After testing their hearing aids for only a few minutes in October 2025, I realized they were not suitable for me. The device was uncomfortably loud and caused pain in my ears. I reached out to the company for guidance on reducing the volume, but they informed me that I should only wear the aids for a few minutes daily until my ears adjusted over a period of 45 days. Within two weeks, I sought a refund and asked for the return address, but my request was denied because I had opened the package. I received numerous emails from them with repetitive questions, and they continued to suggest the same 45-day adjustment period. After 18 emails, I decided to stop engaging and initiated a chargeback with my credit card provider. The company does not provide a phone number or address on their website or in their communications.
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