Truly appalling company and my experience is similar to several reviews here. My Ruark R4 was returned to Get it Fixed in July 2024 following the failure of the display. I was quoted a figure for its replacement which I paid and waited and waited.Eventually it was returned with exactly the same fault. It was returned again and was notified that it had further faults for which payments of £32 and £38 would be required.Once again it was returned to me and again the display was inoperative. In November 2024 I returned it again and waited. By December I was emailing and phoning them weekly neither of which were answered.In February I'd had enough and gave them 14 days to respond before I bought a county court action against them.This prompted a reply within 24 hours which said it wasn't repairable. They advised they would buy the R4 from me for £168 (I had already spent nearly £200) or they would return it unrepaired and refund me £119, which I agreed to and they promptly paid into my account.I'll be sending it to Ruark for a diagnostic and repair but suspect, like others, that no attempt was made to repair it.I wonder if there isn't a market for easily repaired expensive sound equipment which the customer has given up on and is pleased to receive an offer on.
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Certified IET Electronics Engineers
Setting the industry-leading standard for electronic equipment and tech repair, every engineer’s expertise is ensured through a B. Eng (Hons) Degree Certification program.
Rigorously Verified
Multiple interviews, background checks, and certification requirements ensuring that we are the best at repairing and servicing most electronic and appliances devices.
Advanced Automated System
With free delivery shipping of your electronic device to our repair service center, up to an automated progress status repair right to your email account.
Completely Prepared
Your device is repaired and tested extensively using the latest standard industry repair and testing equipment.See more
