Extremely disappointing experience.
I run a small business, and $300 AUD is not pocket change. I signed up to Jobber expecting a simple, streamlined CRM with reliable Google Calendar and Xero integrations. Instead, I found the platform overly complex and key integrations did not function as expected for my operations.
I cancelled within a short period of limited use — well under a month — and requested a refund. The answer was a flat no.
In my experience, most reputable software companies will issue a refund when a product clearly hasn’t delivered value within a short timeframe. I’ve dealt with major CRM platforms and app providers who stand behind their product and act in good faith when expectations aren’t met early on. Jobber is the first software company I’ve encountered that hides strictly behind policy rather than exercising reasonable discretion.
Yes, the support responses were polite — but policy overrode common sense. For a company that markets itself as supporting small businesses, there was zero flexibility, zero empathy in action, and zero accountability for a product that didn’t perform as advertised for my needs.
If you’re considering Jobber, be extremely cautious. Test everything thoroughly during the trial. Once they charge you, don’t expect any flexibility — even if the software doesn’t work for your business.
Very disappointing. Would not recommend.
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Jobber is the leading software for home service businesses.
Over 250,000 pros trust Jobber to quote, schedule, invoice, and get paid—faster. Whether you’re in HVAC, landscaping, cleaning, or contracting, Jobber helps home service providers in 50+ industries save time, deliver a professional client experience, and grow their businesses.
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