The delivery service placed the package in an unfortunate location exposed to rain, and I only retrieved it thanks to a thoughtful neighbor who noticed it. The package was waterlogged, damaging the product. While the situation was the company's oversight, they promptly reached out to ensure the lights functioned after drying. They worked perfectly, and they also offered me a discount along with a heartfelt apology. This has been the best customer service experience I've had this season, thank you! Once everyone has opened their gifts, I'll provide another review. Happy holidays!
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