stupidly ordered from here three times, but never again. all lobsters and tails arrived fine and on time, but were much smaller than as advertised. order one, i didn't check weight on the 1.1-1.2lb lobsters, because why would i? they're selling a luxury product at a good, not cheap, price. second shipment i noticed that the most of "5-6 oz." tails i ordered looked more like the 3oz ones i can get at a local grocer OUT HERE IN THE SOUTHERN CALIFORNIA DESERT CITIES, and on weighing them on two scales were under 5 oz. (smallest was 4.45 oz), and didn't even average above 5 oz. for the 8 of them. thought, "okay... maybe it was a fluke". raised the issue with "customer service" which is actually just Zendesk (read "no customer service at all"), and was told "We apologize for any discrepancies. Please do so in weighing the live lobsters as well as the tails and let us know with a picture if there are any issues and we'll certainly look to help." LOOK TO HELP. that's "customer service". third shipment order placed at the same time as order two for later delivery was 8 more 1.1-1.2 live lobsters which arrived nicely, but only 1 lobster (largest) was 1.15lb and the smallest was just 14 ounces. again, 8 lobsters didn't even average the bottom weight of 1.1. on reading more reviews, it's clear these folks are shorting customers on a daily basis, and want the customer to prove that what they shipped isn't what they ordered, and they KNOW IT TO BE SO. read more reviews to see how consistent they are about shorting their customers. the sheer volume of customers posting here proves it's no fluke. there's good reason getmainelobster.com is rated so badly... wish i'd checked before buying. you should. i'll gladly pay more elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
