Review Time
The order process was great. The communication from the time if order was the best ive ever experienced including a message from the owner. Now, tonight we had the haddock. Being a former Bostonian i was skeptical but the freshness and flavor was OUTSTANDING! This will be my go to store for haddock. Ill be trying the clam chowder soon as well as the lobster. John from Georgia.
The order process was great. The communication from the time if order was the best ive ever experienced including a message from the owner. Now, tonight we had the haddock. Being a former Bostonian i was skeptical but the freshness and flavor was OUTSTANDING! This will be my go to store for haddock. Ill be trying the clam chowder soon as well as the lobster. John from Georgia.
Years ago, when the company was first starting, buying from them was a great experience. However,That was 15 years ago. Now, they suck.Last few orders were not that good, but this last one... Order placed for our traditional Christmas Eve dinner. Long/short, at noon on Christmas Eve, our dinner was sitting at a FedEx locality 14 hours away.I called FedEx and was told the order was delayed and would be delivered on Friday. These are LIVE lobsters, they are beyond dead at this point. $200 gone...Complained, asked for refund, per their guarantee and was told by "Moe" that no refund, but they would issue me a credit.Forget that, I want my money back !!!!!!!
Order didn’t ship despite have “label created” on tracking link for multiple days. I sent an email asking if shipping would occur that day as the order was being sent to a vacation destination. I explained that if wasn’t going to ship that we would need to cancel. I got a response saying the order was going out that day but had been pulled at my request. I called and spoke with customer service which is obviously third party and off shore. She literally could not understand what we were talking about. I think it was a lost I. Translation issue. I won’t buy from them again
I received my lobster a week late and it was unthawed. I ordered 2 packages 2 in each package suppose to weigh 14-16 ounces per lobster one weighed 7.55 oz the other 14.88 oz 7.55 oz the other 14.88 the other package was worse 2nd package weighed 7oz and the other weighed 13 oz. I called and left message and they never returned my call.
Ordered lobster tails and filets on 11/12/2024 (before Thanksgiving). You choose a delivery date. Never came on 12/18 for dinner party tomorrow 12/20. NEVER SHIPPED YET! HORRIBLE COMPANY. ORDERS MUST HAVE GONE AHEAD OF ME IN SPITE OF MY EARLY ORDER. I WILL NEVER, EVER EVER BUY FROM THEM AGAIN.
I've ordered from them 3 times. The first time was good. The second they messed up but fixed it. And this last time messed up an andPretty much told me too bad your wrong. There is no number to call to talk to a person you have to email. This was a present for my son who lives out of state by himself. I ordered before buy one get one free. When it was delivered to my son contacted me and told me it was missing a package of lobster meat. He took a picture and sent it to me. I looked for a number.Couldn't find one so emailed a company. She informed me that he would have to weigh up with a picture an send it to them. I informed her he didn't have a scale. She told me without one.She could do nothing for me. She said to me that it was all in one package instead of two lik I had received before. I then told her that it is 1 person.Eating it.And was way too much for1 person to eat in one sitting if that was the case. She then told me maybe he could unfreeze it Cut it in half couldn't have refreeze it. Telling me he should make sure to get all the air out before we freeze in it. I told her I was not arguing that was unacceptable. She then told me sorry I can't do anything for you. My son said when he unfroze it.It really seemed to be one package not a double.i will never ordered again. Is horrible customer service didn't get what I paid for. Don't like that you can't call.
Horrible place do not order from here. Food showed up to my neighbors rotten and they got sick and ours never showed up at all. It’s been a week now and still hasn’t showed up and it was late so don’t order from here the FDA involved as well as Better Business Bureau and other agencies to shut this place down.
Again, for $18 per lobster tail, a quarter of the 4-5 ounce tails were soft shell, meaning about 3 3/4 inch long meat the size of your middle finger. Crab cakes about 2" thick, so much breading, with anchovies added. I threw $347.96 away buying from this company!
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