I finally was able to get assistance with my request for a refund for the pillows I could not use and was not happy with. It was a very difficult situation until I was very Blessed with a super sweet and very helpful lady named Faye. She was truly a wonderful blessing. She immediately got busy helping me and made the resolution very easy and was so pleasant throughout the whole process! I truly believe you would have so many happy and very blessed customers that were not satisfied with their purchase if you had more sweet wonderful people like Faye. Every company needs a Faye. Maybe she could train your other help because I wasn’t feeling at all hopeful of a positive resolution until I was helped by Faye! I’m quite satisfied with this quite long process and so thankful she found a quick resolution!
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