Update.Debated whether I should just remove this review as I have had a really lovely reply from Rona. But I felt an update would be fairer to the company. Basically there were two versions of the teapot and coaster set one with mugs and one without but the QR code was for both they apologised and will get it updated. They have kindly honored the three for two because of the confusion with the mugs.I am upgrading my review to 5 star as although it took a while to reply they did explain that it was due to high volumes and it was a personal email not a generic email.So thank you Pottd and I will be buying from you again. Awful customer service. They just don't bother to reply. I ordered the tea and coaster set having seen some youtube reviews, the reviews showed that it came with the two mugs. However when I received it the mugs were missing. I then thought I must have been mistaken and ordered the mugs separately. After ordering I noticed that it was a two for three offer and emailed them immediately at the email address shown on here explaining why I had ordered separately and asking if my two separate orders could be considered as a two for three. No reply or acknowledgement and the mugs were sent after my email. However on opening the box with the tea and coasters, the QR code took me to a tutorial which showed what should have been in the box and it showed the mugs should have been there. I then used their contact form querying the box content and asking for a refund on the mugs that I bought separately as it appeared they were missing and there was no reply. I have since just sent a third request via their contact form asking for either a refund on the mugs or for the two separate purchases to be treated as a two for three, I await their response but I am not hopeful. The actual materials are good and the concept is great but due to the lack of customer service, the three day lead time on a reply (if you get one), no way at all of contacting them except via a webpage for email I doubt I will order again. If I had received a polite response even if it was a negative one but with an explanation for the missing mugs or a reason why it couldn't have been treated as a two for three then I would not have written this review. The poor customer service, with no phone or live chat completely overshadowed the actual product which is good and well thought out.
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