PowerPay was fine up until November 2025. After that, the company simply stopped sending me statements. I understand many companies are moving away from mailed billing to cut costs, but I never received any notice—no letter, no email, nothing—informing me of a change.
I tried calling and was placed on a wait list, but no one ever called back. When I tried again days later, the automated system still said I was in the queue. I also sent emails and never received a response. Fortunately, I was able to log in online and continue making my payments, but even then, my questions went unanswered.
Because of this complete lack of communication and customer service, I have to give PowerPay a rating of 1 star. If zero were an option, that would be more accurate.
— John Bausano
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PowerPay is a financial technology (fintech) company that offers affordable monthly payments for home improvement and healthcare purchases. It operates as a digital lending platform, providing loans through a network of partners like home improvement contractors and healthcare providers. PowerPay's goal is to make large purchases more affordable for consumers by streamlining the lending process and offering competitive interest rates.
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