Review Time
I had a pool loan serviced by this company, which I paid off on NOV 12, 2025. I made a payment in the amount of $50,421.00, however the amount owed was 49,600.73 therefore I am owed a credit balance refund. I have tried messaging and leaving voicemails and no one is getting back to me. It's been several weeks since the 4-7 weeks I was told initially that I had to wait for this refund to be issued. There is no way to communicate with customer support and the various numbers I have called lead back to the same Unified Messaging.
I spoke with a payment expert who accessed our account and confirmed it was in good standing. I mentioned that our October statement indicated it was printed on 10/10, and it also listed the payment due date as 10/10 instead of our typical end-of-month deadline. She was extremely kind and supportive.
Thank you to Emmanuel for the support, kindness, and patience. Emmanuel provided excellent service, was aware of my concerns and made sure to stay on the line with me to ensure I did not run into any further issues and that I was able to accomplish what I needed. I appreciate the time and attention provided and most of all the kindness and commitment to customer service. Please keep up the excellent work and I hope you continue to provide the same quality of service that you provided me tonight. Thank you Emmanuel keep being you!
I found it disturbingly difficult to find out the last day of my no interest loan, it was not clearly stated on the PDF I was sent, nor was it clearly stated on either the Loan status Portal nor the Client Portal, nor was there any available to download documentation to identify the date. I paid the loan what I thought was about 25 days before the date I was told, only to discover I got charged a small amount of interest. I won't use this company again given the opportunity.
I have been doing things online for decades. This is the WORST LOAN COMPANY EVER. I tried to login, I know my password, and it is not working. I call, wait forever to speak to someone, she sends me a password link, doesn't give me a chance to get to my email, it expired in less than a minute then says well I already sent a link wait another 5 minutes.
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PowerPay is a financial technology (fintech) company that offers affordable monthly payments for home improvement and healthcare purchases. It operates as a digital lending platform, providing loans through a network of partners like home improvement contractors and healthcare providers. PowerPay's goal is to make large purchases more affordable for consumers by streamlining the lending process and offering competitive interest rates.
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