I recently purchased the device on August 4th 2025, but found it did not meet my needs. It has never been used, a fact that was confirmed by a customer service representative during our recent phone conversation. Despite this, I was charged for six months of service upfront a week ago. When I requested a reversal of these charges, I was told it was not possible because I am "locked in" for the next six months. Furthermore, the representative I spoke with asked for an additional payment of $17.99 to assist me with this matter, which I found highly inappropriate.
Since the device remains unused and the service has not been utilized, I am requesting that you intervene to reverse the $179 charges and return the funds to my card.
I look forward to your prompt response and a fair resolution to this matter.
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