I had an incredibly frustrating encounter with the service. I ordered food, expecting it to arrive in 45 minutes, but the app later indicated it would take up to two hours. When I reached out to the support team for help, I received no clear answers. The representative was unhelpful, constantly suggesting a refund or reorder without providing any real solutions. After waiting an additional 30 minutes, I discovered that my order had been picked up, yet she was still unaware and continued to offer to cancel my order. Eventually, she did cancel it without my consent, forcing me to drive 20 minutes to the restaurant to have my order remade because no one could locate it.
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