Review Time
Extremely disappointing customer service! I ordered food and the app indicated a 45-minute wait time. When I checked the app later, it said my food would arrive at least two hours later. I reached out to the support team and received no clear answers. The representative I spoke with was not helpful at all. She kept suggesting a refund or a reorder. When I inquired about the timing, she claimed to have contacted the restaurant and that the driver was on the way to pick up my order. After waiting another 30 minutes, I contacted her again, only to find out from the restaurant that my order had already been picked up. She seemed unaware and continued to suggest canceling my order! Eventually, I gave up trying to get clarity. She canceled my order without my consent, forcing me to drive 20 minutes to the restaurant and have them redo my order since no one knew where it was.
I had an incredibly frustrating encounter with the service. I ordered food, expecting it to arrive in 45 minutes, but the app later indicated it would take up to two hours. When I reached out to the support team for help, I received no clear answers. The representative was unhelpful, constantly suggesting a refund or reorder without providing any real solutions. After waiting an additional 30 minutes, I discovered that my order had been picked up, yet she was still unaware and continued to offer to cancel my order. Eventually, she did cancel it without my consent, forcing me to drive 20 minutes to the restaurant to have my order remade because no one could locate it.
I encountered a very frustrating situation with the service. My order was completely incorrect, and when I sought assistance, the customer support team was unresponsive and unhelpful. Instead of rectifying the mistake, they provided generic responses with no real effort to solve the issue. A food delivery service should take responsibility for incorrect orders, but I was left with the wrong items and no resolution. The lack of accountability and poor support is unacceptable. For a company that claims to prioritize its customers, this experience indicates otherwise. I will not be using this service again and hope they improve for others.
At last! A service that truly understands the challenges faced by restaurant owners and provides accessible support. The platform offers all the essential features without unnecessary extras, helping us save significantly on online orders. It's reassuring to know that we have reliable assistance whenever we need it. The team has consistently listened to our feedback and made improvements to enhance an already excellent tool.
I've had a fantastic experience with the service. They made the entire process easy right from the start, and the team has been wonderful to work with during the setup. We've successfully shifted a substantial portion of our sales from another platform to our own website, which has greatly helped us retain more revenue. Overall, I'm very pleased with the results and would recommend this service to any restaurant aiming to take better control of their online orders.
I place lunch orders for my company every week, and this time we ordered from the service. The support was excellent, and I appreciate how the reorder feature simplifies placing repeat orders while accurately notifying me of arrival times.
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