Update to my original review:Getsnugly reached out to me with response below, which was reassuring, and I finally did receive my red panda. It arrived vacuum packed, but on opening it very quickly took up the shape & size it needed to be. Very soft, and good quality. I'm sure it's going to make a really great birthday gift like I'd hoped.Getsnugly also reached out to me by email to apologise for the delay once it had been delivered, but I would have really appreciated some correspondence from them to notify me that that was happening from the start, rather than them only reaching out to me after my review. It was quite a stressful experience, and when I didn't get replies to my emails or social media DM to their page I did become fully convinced that this was a scam. Hope they are able to learn from this & keep their customers well informed, etc. ------------------------------------------Original review:Order confirmation received 2nd Nov, and dispatch email the next day, a few days later a shipping confirmation, but the day after I received an email about a delay. It's now 18th Nov and I'm still waiting and no further emails. I was under the impression that this was a UK based service, with free delivery and that the red panda that I purchased as a gift would be with me by now. I was also under the impression from my order confirmation that Royal Mail would be delivering, but it seems that the tracking number is complete wrong. When I click on their link, I see it's some foreign company that is shipping from China, and that it's still in China?! And now I've seen the more recent negative reviews (since after my order) and they're all the same as me! This is very disappointing and I think this must be a scam website with fake positive reviews. Beware. I'm now going to try and see if I'll get my money back, when they finally respond to my email.
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Snugly is a therapeutic comfort brand designed to help adults quickly release stress, calm anxiety, and feel more grounded. Through Deep Pressure Therapy—used by occupational therapists to soothe the nervous system—Snugly mimics the sensation of a comforting hug, offering both emotional relief and physical relaxation.
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Snugly. Your everyday comfort, delivered.See more
