I had a terrible experience with Spruce Cleaning, and I would not recommend them. I scheduled a cleaning on December 4th for today December 30th with a window of 1-5 PM. However, at 9:30 AM, they messaged asking if they could come between 9 AM and 1 PM instead. I agreed, but by 4 PM, I hadn't heard from anyone, so I reached out to check in. I was then informed that they were unable to make it at all and offered me a rescheduled appointment for 01/07 and a $25 credit as compensation. I was incredibly disappointed and frustrated, especially since this was a cleaning I had planned for the New Year. I informed them that I no longer needed their service and requested a full refund. While they did process a refund, the entire experience felt unprofessional and disrespectful of my time. They should have communicated better and honored the original appointment or at least provided more clarity on the situation. Overall, it was a huge inconvenience, and I won’t be using their services again.
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At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.See more
