I have been using GetTerms for my WordPress site (WooCommerce), and while the journey had its challenges, the destination was absolutely worth it.
I encountered a complex issue where certain third-party cookies (Facebook Pixel, etc.) were slipping through despite consent being denied. This turned out to be a deep conflict involving the WP Consent API and aggressive server-side caching.
Honesty time: The troubleshooting process took a while, and there were moments of frustration regarding communication delays. However, what matters most is how a company responds when things get difficult. Alistair from the support team didn't just give standard answers; he dug deep. He requested access, investigated the root cause involving the API timing, and didn't stop until he found the specific conflict that was bypassing the blocker.
Not only did they fix the compliance issue, but they went the extra mile to implement a specific feature request I had: the ability to handle consent *without* a forced page reload. This was a massive win for my User Experience.
If you are looking for a "set and forget" plugin, this is great. But if you run into edge cases, you can rest assured that this team actually cares about solving the problem rather than brushing you off.
5/5 stars for persistence, technical expertise, and delivering a truly compliant solution.
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