Awful customer service.I have tried to return to get timely after Fresha’s new client charges. My account has been disabled. There is nobody to phone. Email responses come at 3am so assume from a different country, not UK. I have been told to repeatedly just reset my password which hasn’t worked.I have now had an email request asking for private documents, business registration, driving licence and a photo. Anyone can get my photo from Facebook so I’m not sure what security measures are put in place here, nor why they need to see my driving licence or even what country is seeing my personal documents. With the number of scams I am not prepared to send my personal information to anyone. Absolutely fuming that I’ve wasted all week trying to access my account. Awful customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Timely is booking and payments software designed to help you focus on your passion, not your admin. Built specifically for hair and beauty professionals, Timely gives you complete control of your client experience from the very first booking to the final payment. With easy online booking, automated client reminders, digital consultation forms, and seamless online and in-person payments, you can reduce no-shows, grow your income, and keep your clients coming back.
Timely brings everything together in one simple, beautifully designed system. Manage your calendar, process payments, track client history, sell retail, and run reports – all without the stress or extra paperwork. Whether you're a solo professional, a busy salon owner, or managing multiple locations, Timely adapts to the way you work and helps you stay organised, efficient, and in control.
As your business grows, Timely grows with you. From staff management and multi-location tools to marketing features that help you promote your services, Timely is built to support you at every stage. Spend less time on salon admin and more time doing what you love.
See more
