We booked and paid €500 for round-trip transportation between Geneva Airport and Avoriaz on February 8, 2026. We arrived at the airport on time, but there was no driver waiting for us, and he never showed up.
I immediately contacted both the company and the driver. Later, the driver sent messages apologizing for not showing up — but this happened after the scheduled pickup time, when we were already stranded at the airport.
Because of this, we had no choice but to arrange alternative transportation ourselves, which cost us an additional €350.
Afterwards, I emailed the company asking them to reply and confirm that they would reimburse the €350 we had to pay because their driver did not show up. I also sent several screenshots of messages from the driver where he apologizes for not coming, as well as the receipt for the taxi we had to take as an alternative.
I did receive one email saying that they were investigating the case and would get back to me. However, they have not followed up on this either. I have written to them several times since February 8, but I have not received any response.
Unfortunately, the way this situation has been handled is extremely disappointing. Problems can happen, but what is not acceptable is that the company:
• Did not inform us that the driver would not come to pick us up
• Did not help us find alternative transportation when we tried to contact them
• Did not confirm that they would cover the extra transportation costs we had to pay
• Did not respond after we sent the receipt for the €350 we had to pay to reach our destination
• Promised to investigate the case and get back to us, but never did
It is very poor service to take payment on January 20 and then fail to provide the agreed transportation without communication or support.
Based on our experience, I cannot recommend this company.
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