I was contacted immediately. They requested I submit a video. I did but they couldn't review it but sent me instruction on how to forward the video so that they can review the issue. I had a power outage, and the machine began to make a noise. They also attempted to troubleshoot. I didn't get back to them, but they followed up to inquire about the status two times. I was impressed with the follow up and level of service they provided was outstanding. Thank you for your 5-star customer service.
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