I bought the Vital Plus Pro cold plunge and Chiller Max, and it has been a complete disappointment from day one. The system never worked properly—couldn’t maintain consistent flow or operate as advertised—and despite countless attempts to troubleshoot, it was essentially unusable. Also the tub will not hold air, I have to keep pumping it up with air daily since I’ve taken it out of the box!
Customer service was just as frustrating. Instead of real support, I was stuck dealing with AI responses and scripted replies, then forced to jump through endless hoops just to try to get a refund for a product that never functioned correctly in the first place.
For a product at this price point, I expected reliability and real support. I got neither. Save your money and look elsewhere.
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At VITAL+, we make high-performance wellness accessible at home with our premium ice bath and sauna products. The products are built to help you recover faster, feel better, and elevate your mental and physical health — all without leaving your house.
Whether you're building your home gym or your daily ritual, VITAL+ is your go-to for intentional recovery. Experience the power of contrast therapy and feel the difference.
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