Review Time
In this life, trust is everything and it is earned by offering a great product and service. This company has earned my trust. A pleasure to deal with and when I had an issue with my bath they resolved if effortlessly.
I bought the Vital Plus Pro cold plunge and Chiller Max, and it has been a complete disappointment from day one. The system never worked properly—couldn’t maintain consistent flow or operate as advertised—and despite countless attempts to troubleshoot, it was essentially unusable. Also the tub will not hold air, I have to keep pumping it up with air daily since I’ve taken it out of the box!
Customer service was just as frustrating. Instead of real support, I was stuck dealing with AI responses and scripted replies, then forced to jump through endless hoops just to try to get a refund for a product that never functioned correctly in the first place.
For a product at this price point, I expected reliability and real support. I got neither. Save your money and look elsewhere.
We recently purchased the Vital+ cold plunge and X2 Chiller. With a family of 5, it was heavily used in the first month. However, we did get an E2 error warning.
I reached out to Vital+ customer support with the E2 error. They were quick to respond with steps and a link to a video to guide me through the remedy.
My chiller was back online in about an hour of clearing the water lines and cleaning the water filter. So far it is running as it should, but now I'm aware of the maintenance required to maintain a cold plunge and chiller.
This has been one of the best companies to collaborate with. The representative was incredibly helpful, and after exploring numerous brands, I was thrilled to discover one that delivered exactly as promised, along with exceptional support. I would gladly recommend this service to any of my friends in search!
Outstanding customer service. They responded promptly and directed us to helpful videos that demonstrated what we needed to do. I truly appreciated having my questions answered swiftly and correctly. I've had my products for four months and I'm very happy with them.
The company is outstanding! They consistently prioritize customer satisfaction and maintain product quality. I had a minor leak issue, and they quickly resolved it! The representative I worked with was particularly wonderful, offering excellent service and making communication enjoyable.
Vital+ is amazing! They consistently prioritize the customer and stand by their products. I had a minor leak issue, and they quickly took action to resolve it! The representative I worked with was especially delightful. Exceptional customer service and a pleasure to communicate with.
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At VITAL+, we make high-performance wellness accessible at home with our premium ice bath and sauna products. The products are built to help you recover faster, feel better, and elevate your mental and physical health — all without leaving your house.
Whether you're building your home gym or your daily ritual, VITAL+ is your go-to for intentional recovery. Experience the power of contrast therapy and feel the difference.
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