We received our plunge and within a week the chiller completely failed. They refused to provide any form of real customer service for over a month of us constantly reaching out! no phone number, no human to speak to. just some AI bs. Only until we filed a claim with our credit card company did they finally reach out with a real phone number! they then finally sent us a new chiller after some more back and forth. Once we made sure it worked properly, we graciously contacted our credit card company and had them send the charge back money to vital plus. It appeared on my recent cc statement, and vital plus had the audacity to send us a bill for the entirety of the plunge, even though the credit card company had already credited them back the money. Scammers. DO NOT PURCHASE from these terrible, terrible people. Support any other company.
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At VITAL+, we make high-performance wellness accessible at home with our premium ice bath and sauna products. The products are built to help you recover faster, feel better, and elevate your mental and physical health — all without leaving your house.
Whether you're building your home gym or your daily ritual, VITAL+ is your go-to for intentional recovery. Experience the power of contrast therapy and feel the difference.
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