I placed a subscription for a three-month supply of vitamins to support my recovery after spinal surgery. I specifically told them over the phone that I only needed three months and did not want the subscription to continue.Unfortunately, this instruction was not noted, and another shipment was sent three months later without any notification, resulting in nearly $300 charged PER MONTH for supplements I did not request.It’s frustrating that the company does not send reminder emails for subscriptions. If I had received one, I could have confirmed that I did not want to continue, avoiding this situation entirely.After contacting customer service, they refused a refund, which I find unacceptable given that this was an error on their part.Be careful if you’re signing up for a short-term subscription—they may automatically continue charging you without notice.
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VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
