Review Time
Start up and introduction was 1st class, ongoing account / supplement status very poor.
Attempted numerous email correspondence without receiving a reply.
Second supply of supp’s arrived without notice however on time which was a positive.
Start up and introduction was 1st class, ongoing account / supplement status very poor.Attempted numerous email correspondence without receiving a reply.Second supply of supp’s arrived without notice however on time which was a positive.
I honestly thought it was a good deal, but they never really make it clear how much you’re actually paying. I’m pretty sure I ended up paying almost $700. They originally quoted me around $180, which seemed fine for what I wanted, and then they shipped me a 3-month supply, so I was like “okay cool, I’ll try it.”But the way they word everything is shady as hell—somehow I ended up buying three total because it’s structured like you’re buying one, but you’re basically agreeing to two more without it being obvious.And then on top of that, it took almost two months to even get to me. I literally forgot about it because it was taking so long. They kept emailing me saying it was “being formulated in their lab” so it would take extra time… when they originally said it would be like two weeks.Also, as the customer, I don’t even really know what’s in it or if what they claim they’re adding is actually in there like they say.So I canceled my “subscription” after I got charged for the second 3-month supply, and they basically just told me, “well that’s what you agreed to, we can’t do anything.” And apparently I still have another order I’m supposed to pay for because I “agreed to it” during the first purchase. If you're considering this company, honestly, it's not worth it too much money for something you honestly don't know what you're gonna get results from.
The ability to get blood work done and see what my current levels are and then customize your vitamin and supplements so that you are doing your best to hit all your goals as an individual without having to guess is pretty cool. The process was easy and the nutritionist I consulted with was awesome. (I paid another provider for the bloodwork and show them results, but two separate services.)
Building the custom supplements was exactly what I was looking for. All the over the counter supplements had things I didn't want and wanted to specifically isolate deficiencies I had with tailored amounts. The process of building was simple, the quality is great, and the customer support is top notch. I feel fantastic since starting this regiment.
The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to your GP/Healthcare practitioner according to the website. What GP or general healthcare provider knows anything about nutrition? Very few if any. How would they begin to know if you don't have specified blood work? How would the dietician know without the blood work? Also trying to find out if the vitamins and minerals are not chemicals and from natural sources is not available. I think this is a scam.
I placed a subscription for a three-month supply of vitamins to support my recovery after spinal surgery. I specifically told them over the phone that I only needed three months and did not want the subscription to continue.Unfortunately, this instruction was not noted, and another shipment was sent three months later without any notification, resulting in nearly $300 charged PER MONTH for supplements I did not request.It’s frustrating that the company does not send reminder emails for subscriptions. If I had received one, I could have confirmed that I did not want to continue, avoiding this situation entirely.After contacting customer service, they refused a refund, which I find unacceptable given that this was an error on their part.Be careful if you’re signing up for a short-term subscription—they may automatically continue charging you without notice.
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VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
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