I was a long time client and I finally got fed up and cancelled my subscription after dealing with this awful girl Mackenzie. There is no renewal notification. I can’t even easily login to look. You’re automatically billed whether you need more or not. I USED to be contacted before hand and when I mentioned that, I got a ridiculous and confusing response about policies. None of which are accessible to me until they use it to justify their billing error. The product itself is fine. It’s just VERY overpriced for what you are getting and the hassle of dealing with people who bill you with no notification then when you ask why, begin to recite policies you’ve never seen or been provided is ridiculous. Support your local vitamin shop and get away from these condescending people. Ironically Mackenzie is STILL sending me emails justifying her bad behaviour. No one at the company is listening or dealing well with customers. Their system is broken.
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VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
