As a loyal customer for many years, having spent over $25,000 on wine, I was disappointed by the service I received. After their delivery system failed, I discovered they lack insurance with the courier service, resulting in lost wine that they refused to replace, blaming the courier instead. They offered a mere $50 credit on my next purchase, which is hardly adequate. There are other wine services available that provide free shipping and insurance, and I will be choosing those in the future.
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