getwinesdirect.com

1
1 Based on 7 reviews

Buy wines from Australia’s leading online wine retailer. Wide range of wines and premium wines at discounted prices, delivered Australia wide. Call 03 9427 9573...

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7 Reviews

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Damien
A disappointing experience; explore other options.

This was a very disappointing experience, as you can find the same wines from other sources without the hassle. The customer service was lacking, and I experienced frequent harassment.

1
Date of experience: Jan 18, 2026
Eversley A.
An extremely frustrating experience

An extremely frustrating experience; you can purchase similar wines elsewhere and avoid the hassle. The customer support was dreadful, and I faced persistent harassment.

1
Date of experience: Dec 11, 2025
Beau Baker
Comparable to scam operations

This service is comparable to scam operations. I ordered from them three years ago and have been receiving calls at least twice a week since then, always from different numbers. I attempted to stop the calls yesterday, but after being told I would be added to a Do Not Call list, I received another call today. I was informed it takes 24 hours to activate this list, which seems untruthful. When I insisted they stop calling, the representative abruptly hung up on me. If this harassment continues, I will escalate the matter. The wine quality was also disappointing, which is why I only ordered once.

1
Date of experience: Aug 22, 2025
CH19
Disappointing service for a loyal customer

As a loyal customer for many years, having spent over $25,000 on wine, I was disappointed by the service I received. After their delivery system failed, I discovered they lack insurance with the courier service, resulting in lost wine that they refused to replace, blaming the courier instead. They offered a mere $50 credit on my next purchase, which is hardly adequate. There are other wine services available that provide free shipping and insurance, and I will be choosing those in the future.

1
Date of experience: Jun 17, 2025
Noel Wilson
Declining service quality

I have been a customer for many years, but their delivery system has deteriorated over the last six months. They blame their courier or the postal service and take no responsibility. I am returning to other options and recommend others do the same. It's unfortunate that a once reliable service has let me down.

1
Date of experience: Nov 26, 2024
Adelaide Hughes
Cancellation without notice

My order was canceled without any explanation or communication. The customer service was terrible; they wouldn't respond to my emails or calls. I was charged on my credit card with no refund, forcing me to dispute the charge through another platform.

1
Date of experience: Oct 03, 2023
NeverTry__25
Avoid this service

I advise against using this service. While their selections are good, if you don't order frequently, they will harass you with calls every week. I politely requested to be removed from their call list, but since then, I receive daily calls. Their approach is more intrusive than any telemarketer I've encountered. They are frequently mentioned on nuisance call reporting sites, and I wish there were regulations to penalize them for this harassment.

1
Date of experience: Jul 05, 2023

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Business Details

  • Buy wines from Australia’s leading online wine retailer. Wide range of wines and premium wines at discounted prices, delivered Australia wide. Call 03 9427 9573

  • language https://getwinesdirect.com

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