Review Time
This service is comparable to scam operations. I ordered from them three years ago and have been receiving calls at least twice a week since then, always from different numbers. I attempted to stop the calls yesterday, but after being told I would be added to a Do Not Call list, I received another call today. I was informed it takes 24 hours to activate this list, which seems untruthful. When I insisted they stop calling, the representative abruptly hung up on me. If this harassment continues, I will escalate the matter. The wine quality was also disappointing, which is why I only ordered once.
As a loyal customer for many years, having spent over $25,000 on wine, I was disappointed by the service I received. After their delivery system failed, I discovered they lack insurance with the courier service, resulting in lost wine that they refused to replace, blaming the courier instead. They offered a mere $50 credit on my next purchase, which is hardly adequate. There are other wine services available that provide free shipping and insurance, and I will be choosing those in the future.
I have been a customer for many years, but their delivery system has deteriorated over the last six months. They blame their courier or the postal service and take no responsibility. I am returning to other options and recommend others do the same. It's unfortunate that a once reliable service has let me down.
My order was canceled without any explanation or communication. The customer service was terrible; they wouldn't respond to my emails or calls. I was charged on my credit card with no refund, forcing me to dispute the charge through another platform.
I advise against using this service. While their selections are good, if you don't order frequently, they will harass you with calls every week. I politely requested to be removed from their call list, but since then, I receive daily calls. Their approach is more intrusive than any telemarketer I've encountered. They are frequently mentioned on nuisance call reporting sites, and I wish there were regulations to penalize them for this harassment.
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Buy wines from Australia’s leading online wine retailer. Wide range of wines and premium wines at discounted prices, delivered Australia wide. Call 03 9427 9573
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