Based on instructions, we met for our guided tour of the Last Supper at the designated location (front door of church) with another family in our 8:00 tour. That party was there prior to 7:45 and no tour guide was present. It was cold & rainy, but we asked around the piazza and inside, and still no guide. Other identifiable guides with brightly colored Get Your Guide signs began arriving for later groups, one of whom was rude when asked about our guide. I called several times. Finally, I was told that our guide was there, but no guide was at the meeting spot. I walked out into the rain and found a discreet man with a small white paper who had our tickets. He handed us our tickets, left, and still no guide. We were now late, with no guide, and had to split our group and go along with 3 different groups. We weren't given headsets and did not receive a guided tour. We should be refunded. GYG is fighting me on a full refund. The experience was tremendously horrible and I'd never recommend this company.
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