I had been a customer before. I never had a problem with them. I tried to sign up today to transfer my service over. I have spent at least an hour with them. My credit report was fine, but I needed to provide "additional documentation." My mail server said their mail server received it, but it has not made it into their system. I have sent the documentation from multiple addresses. I am still not signed up. Will try one last call shortly. Updated. Last call did nothing. I did receive a call several hours later saying they waived the ID requirements and I was approved for service.
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