Review Time
I jumped from the frying pan into the fire. I have never in my lifetime paid so much for electricity. I am a senior on a fixed income and this summer so far, I have paid an estimate of over $$2000 for electricity, my highest bill this month of $488. You are OK if you don't use your air condition, but that's impossible when you live in Texas. Can't wait until my contract is up.
Gexa’s customer service agents are polite, but the company itself is deceptive and predatory. They punish loyal, returning customers with outrageous fees—I was charged a $300 cancellation penalty. The shocking part? Even after paying that fee, I’ll save over $1,000 by switching away. That tells you everything you need to know. I hope this company loses every single customer until they stop gouging people.
I had been a customer before. I never had a problem with them. I tried to sign up today to transfer my service over. I have spent at least an hour with them. My credit report was fine, but I needed to provide "additional documentation." My mail server said their mail server received it, but it has not made it into their system. I have sent the documentation from multiple addresses. I am still not signed up. Will try one last call shortly. Updated. Last call did nothing. I did receive a call several hours later saying they waived the ID requirements and I was approved for service.
Worst electricity company ever, must be owned by a 3rd world country…. If you don’t pay on the due date, they hit you with 5% late fees… and they don’t tell you, also a $20 billed cancellation fee…. Which starts in 10 days, worst company ever…. Never seen anything like these morons…. They can’t wait 7 days for their payment, they get upset like a 5 year old…. They start texting, and emailing saying you are late, we are gonna disconnect you… 🤣🤣🤣🤣I am glad there’s 100 other companies in Texas to choose from…
The absolute worst experience. The fact that EVERY REVIEW is either a 1 star or a 2 star review, with NOT EVEN ONE 3, 4 or 5 star review, says it all. After my first letter to Mr. Ketchum, his sycophant, nice as she was offered a bone if I would not sue them. I made a mistake and accepted it because we were already on the phone for over an hour and a half. After receiving a new charge card, what should have taken three or four minutes on the phone, as with the last company I updated, and spending more than 40 minutes on the phone, it still wasn't done. They talk about not having secure phones. I guess if they think they can't dazzle me with brilliance they will baffle me with bull! That is not true. Mr. Ketchum, because your staff lied to me, it is as you lied to me. You violated the terms of the contact; therefore, it is nullified. Contracts that are violated are not enforceable in a court of law. If you do not want my new number, game on. You will not get it, and, by the way, I have spent most of the last two days writing a class action law suit.
I would give them no Stars but it makes me give at least 1 :( , I've paid my bill and got a confirmation from my bank, sent them the confirmation by email and after some time my email was rejected! possibly because of the attachment?, I wish I had read the reviews before I picked this Gexa Energy!
Gexa was a $295 lesson in reading and understanding the Texas EFL (energy facts label). Their quoting system indicated that I would pay 11.9 cents per 1000 KwH. Due to my responsible energy habits (termostat set at 78 in summer and 67 in winter) I thought this a good deal. Nope.The real rate is 23.9 cents for the first 500 KwH. My average energy usage is less than 1000KwH making this the worst plan possible. Sure, I get $115 back if I exceed 1000KwH but that happens only 3 months of the year. Just under 1000KwH means about $230/month electricity bill.Learn to read the EFL! BTW, never go with a company that sponsors/owns rights to a sporting team stadium! I should have known. My bad.
I agree with most reviews here. Gexa doesn't seem to care. Here in Frisco OnCor is super unreliable. Constant outages. OnCor refusing to fix it permanently and no breaks for the outages. I wrote them an email asking for a refund for the time I was down. No refund. Talk to OnCor. Oncor says talk tk Gexa and problem is never resolved. Reviewing my bill I see that with the outage or no outage I was billed the same meaning they didn't take into account the outage times. On renewal they didn't offer same plan I had. Instead gave me one option to switch to a plan 5 cents per kilowatt hour higher. I tried to switch but most other companies were higher than they were unless it was one of the lesser known companies with variable rates. Which I wasn't going to do. I didn't see the discrepancy in my bills that others here claim with prices adjustments, I have a fixed plan. I'd assume they have a variable plan. Price has been relatively the same +\- the amount used difference per month. I decided to keep them for the mean time but have a close eye. If they continue and screw me over more then I'm switching. But then again previously I've dealt with other companies here in the Dallas region and they all had issues. If I had to pick one I had the best experience with even though it still wasn't great it would be txu energy. Keep an eye on your bill if you deal with this power provider.
8/26/2024.. Was lied to by multiple representatives about service.. been a loyalCustomer since 2010 and they refused to work with me on a high bill which didn’t make sense.. Disconnected service after I was told I wouldn’t be if I paid a certain amount.. paid that amount and was disconnected and telling me I had to pay close to $1000 to get it back restored.. said I had someone in my home on a breathing machine and was told “can’t do nothing for you” it’s 100 degrees in Texas and now 80+ in my Home.. no loyalty to customers only they only want your money and showed 0 compassion.. taking my service elsewhere
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