The absolute worst experience. The fact that EVERY REVIEW is either a 1 star or a 2 star review, with NOT EVEN ONE 3, 4 or 5 star review, says it all. After my first letter to Mr. Ketchum, his sycophant, nice as she was offered a bone if I would not sue them. I made a mistake and accepted it because we were already on the phone for over an hour and a half. After receiving a new charge card, what should have taken three or four minutes on the phone, as with the last company I updated, and spending more than 40 minutes on the phone, it still wasn't done. They talk about not having secure phones. I guess if they think they can't dazzle me with brilliance they will baffle me with bull! That is not true. Mr. Ketchum, because your staff lied to me, it is as you lied to me. You violated the terms of the contact; therefore, it is nullified. Contracts that are violated are not enforceable in a court of law. If you do not want my new number, game on. You will not get it, and, by the way, I have spent most of the last two days writing a class action law suit.
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