I agree with most reviews here. Gexa doesn't seem to care. Here in Frisco OnCor is super unreliable. Constant outages. OnCor refusing to fix it permanently and no breaks for the outages. I wrote them an email asking for a refund for the time I was down. No refund. Talk to OnCor. Oncor says talk tk Gexa and problem is never resolved. Reviewing my bill I see that with the outage or no outage I was billed the same meaning they didn't take into account the outage times. On renewal they didn't offer same plan I had. Instead gave me one option to switch to a plan 5 cents per kilowatt hour higher. I tried to switch but most other companies were higher than they were unless it was one of the lesser known companies with variable rates. Which I wasn't going to do. I didn't see the discrepancy in my bills that others here claim with prices adjustments, I have a fixed plan. I'd assume they have a variable plan. Price has been relatively the same +\- the amount used difference per month. I decided to keep them for the mean time but have a close eye. If they continue and screw me over more then I'm switching. But then again previously I've dealt with other companies here in the Dallas region and they all had issues. If I had to pick one I had the best experience with even though it still wasn't great it would be txu energy. Keep an eye on your bill if you deal with this power provider.
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